🛡️ Food Safety & Hygiene Notice

Due to the consumable nature of our traditional food, cold-pressed oils, millets, and herbal products, opened or unsealed food packages cannot be returned or restocked in compliance with health and hygiene regulations. However, if there is any damage during transit or error on our part, we guarantee a hassle-free replacement or refund!

1. Eligible Scenarios for Replacement / Refund

We will gladly replace your item or issue a full/partial refund under the following circumstances:

• Damaged or Leaked in Transit: The package arrived broken, punctured, or severely leaked during transit.
• Incorrect Item Received: The product received differs from what was ordered in your order confirmation.
• Missing Products: Items listed in your invoice were missing from the delivered parcel.
• Quality Issue upon Receipt: The sealed item exhibits manufacturing or seal defects upon immediate opening.

2. Reporting Window & Proof Required

To help us process your claim quickly:

• Please notify our team within 48 hours of package delivery.
• Share clear photos or a short unboxing video clearly displaying the outer shipping label, the invoice, and the condition of the damaged/incorrect product.
• Send the details via WhatsApp to +91 86400 23055 or email to order@iyarkaikudil.com with your Order ID.

3. Resolution & Refund Process

Once verified by our customer care team:

• Free Replacement: A fresh replacement parcel will be dispatched within 24–48 hours at no additional cost.
• Refund to Original Payment Method: If a replacement is not possible, a refund will be initiated immediately. The amount will reflect in your original bank account/UPI within 5–7 business days.
• Store Credit: Customers may also opt for instant store discount vouchers or wallet credit if preferred.

4. Order Cancellation Policy

Orders can be cancelled free of charge before they are handed over to our shipping carrier. Once the tracking number is generated and the consignment is in transit, the order cannot be recalled or cancelled. For cancellation requests, please call or WhatsApp us immediately at +91 86400 23055.

5. Customer Care Contacts

Our team is ready to resolve any concerns swiftly: